Refund Policy

This Refund Policy explains when and how you can request a refund for paid plans, professional services, and one-time purchases on DevsDoCode. Together with our Terms of Service, it forms part of the agreement between us.

• Refunds are processed in the original payment currency and method.
• Eligibility is reviewed in good faith based on the criteria described below.
• Refund requests are not approved automatically — each request is reviewed individually.

Plans and recurring subscriptions are eligible for the following refund scenarios:

Custom development, mentorship, and brand management engagements follow milestone-based refund rules:

• Project deposits are fully refundable if work has not started.
• Once a milestone begins, the deposit and any milestone fees become non-refundable for completed work.
• Unstarted milestones in a paused or cancelled engagement are refunded in full.
• Quality concerns are addressed first through revisions per the statement of work; refunds are considered case-by-case if revisions cannot resolve the issue.

Some purchases cannot be refunded once delivered or consumed:

• Completed professional services and signed-off project milestones.
• Consumed API tokens, inference credits, and storage usage already incurred.
• Subscription renewals once the 7-day grace window has passed.
• Discounted or promotional purchases, unless required by law.
• Accounts terminated for violations of our Terms of Service.

Submitting a refund request is straightforward — and we aim to respond quickly.

• Email refunds@devsdocode.com from the address associated with your account.
• Include the transaction ID or invoice number, the date of purchase, and a brief reason for the request.
• We will acknowledge receipt within 24 business hours.
• A decision on the request is communicated within 2-3 business days.
• Approved refunds are initiated immediately and reach your account based on the timelines below.

Once approved, refund timelines depend on your payment method.

• Credit and debit cards — 5 to 10 business days, depending on your bank.
• UPI and net banking — 3 to 7 business days.
• Wallets and digital payment apps — 1 to 3 business days.
• International wire transfers — up to 14 business days.
• Account credits are applied immediately and visible in your dashboard.

Please contact us before initiating a bank chargeback — we can almost always resolve issues directly and faster.

• Unannounced chargebacks may lead to immediate account suspension while we investigate.
• If a chargeback is reversed in our favor, related access may be restored once outstanding amounts are settled.
• Repeated unjustified chargebacks may result in permanent termination of the account.

Our refund policy is built on good faith. Patterns of abuse — repeated 7-day refunds across new accounts, refund requests after extensive consumption, or coordinated chargebacks — may result in declined requests and account restrictions.

We may update this Refund Policy as our products evolve. Changes apply prospectively only — purchases made before an update remain governed by the policy in effect at the time of purchase. Material changes are communicated at least 30 days in advance.

Questions or refund requests? Our billing team is happy to help.

• Refund requests — refunds@devsdocode.com
• Billing support — billing@devsdocode.com
• General support — support@devsdocode.com
• Response time — within 24 to 48 business hours.